Publications

Here you will find a selection of publications. The complete publication lists can be found on the respective pages of the team members.

Seeber, I., Waizenegger, L., Seidel, S., Morana, S., Benbasat, I., Lowry, P. B. 2020 „Collaborating with technology-based autonomous agents: Issues and research opportunities”, Internet Research, Vol. ahead-of-print No. ahead-of-print. doi.org/10.1108/INTR-12-2019-0503
Feine, J., Gnewuch, U., Morana, S., Maedche, A. 2019 „A Taxonomy of Social Cues for Conversational Agents”, International Journal of Human-Computer Studies, 132, 138-161
Maedche, A., Legner, C., Benlian, A., Berger, B., Gimpel, H., Hess, T., Hinz, O., Morana, S., Söllner, M. 2019 „AI-Based Digital Assistants Opportunities, Threats, and Research Perspectives”, Business & Information Systems Engineering, 61 (4)
Morana, S., Kroenung, J., Schacht, S., Maedche, A. 2019 „Designing Process Guidance Systems”, Journal of the Association for Information Systems (JAIS), 20 (5), 499–535
Morana, S., Schacht, S., Scherp, A., Maedche, A. 2017. „A Review of the Nature and Effects of Guidance Design Features”, Decision Support Systems, 97, 31–42.
Maedche, A., Morana, S., Schacht, S., Krumeich, J., Werth, D. 2016. „Catchword - Advanced User Assistance Systems”, Business & Information Systems Engineering, 58 (5)

Feine, J., Gnewuch, U., Morana, S., Maedche, A. 2019. „Gender Bias in Chatbot Design”, Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Ed.: A. Følstad, 79–93, Springer, Cham
Feine, J., Morana, S., Maedche, A. 2019. „Designing a Chatbot Social Cue Configuration System”, 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary
Maedche, A., Gregor, S., Morana, S., Feine, J. 2019. „Conceptualization of the Problem Space in Design Science Research” Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 76–91, Springer International Publishing, Cham
Gnewuch, U., Morana, S., Adam, M.P.T., Maedche, A. 2018. “Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction”, Proceedings of the Twenty-Sixth European Conference on Information Systems (ECIS2018), Portsmouth, UK.
Gnewuch, U., Morana, S., Maedche, A. 2017 “Towards Designing Cooperative and Social Conversational Agents for Customer Service”, Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers, AISeL, Seoul, ROK

Morana, S., Maedche, A. 2018 „AI-Enabled User Assistance: Designing Human-Intelligent System Cooperation“, ICIS 2018 TREO Talks
vom Brocke, J., Fettke, P., Gau, M., Houy, C., Maedche, A., Morana, S., Seidel, S. 2017. “Tool-Support for Design Science Research: Design Principles and Instantiation”. SSRN Electronic Journal
Morana, S., Friemel, C., Gnewuch, U., Maedche, A., Pfeiffer, J. 2017. “Interaktion mit smarten Systemen - Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz”, Wirtschaftsinformatik und Management, 9 (5)