Human-centric production and logistics system design and management: transitioning from Industry 4.0 to 5.0

Application of supportive and substitutive technologies in manual warehouse order picking: a content analysis

Grosse (2024)

Order picking in warehouses is a labour- and time-intensive logistical process that significantly impacts the efficiency of supply chains. Although technical progress facilitates the automation of specific order picking tasks, human workers remain the primary actors of order picking. Owing to high operating costs associated with manual order picking, its design and management have been increasingly researched for decades. Because manual order picking systems are socio-technical systems, human factors and workers’ interaction with technology are essential for operational success. As innovative technologies become increasingly utilised, such as augmented reality or exoskeletons, warehouse managers need to consider the effects of supportive and substitutive technologies on operational outcomes. However, the potentials and obstacles of using technologies in manual order picking require further investigations. Therefore, this study analyses literature content on supportive and substitutive technologies in manual warehouse order picking and investigates the existing state of research in this field. Text mining is employed to enhance the insights regarding the content analysis. Additionally, future research opportunities on the integration of supportive and substitutive technologies are proposed for manual order picking improvement and development of sustainable and human-centered logistics systems, according to the Industry 5.0 vision.

Human-centric production and logistics system design and management: transitioning from Industry 4.0 to Industry 5.0

Grosse, Sgarbossa, Berlin & Neumann (2023)

Industry 4.0 was presented more than a decade ago as the fourth industrial revolution, aiming to significantly raise the level of sophistication of interconnected technologies and thus increase manufacturing industries’ profits. However, because the technology-driven narrow focus of Industry 4.0 on performance and profit fails to explain how to increase prosperity for all the stakeholders involved, the European Commission has introduced the concept of Industry 5.0. This vision overcomes the weaknesses of Industry 4.0 by paying explicit attention to outcomes for humans in the system and establishing an environment to create human-centric, resilient, and sustainable systems. Considering these developments, this position paper and editorial introducing the special issue of the International Journal of Production Research elaborates on the transition from Industry 4.0 to 5.0 through 10 papers focusing on the human-centric pillar of Industry 5.0 and its impacts on production and logistics system design and management. This work presents guidance for a more systemic approach needed in future research: to include empirically grounded works and data-driven multimethod approaches that consider diversity in system operators and human factors demands holistically in order to incorporate ethical implications missing from Industry 4.0 – in the pursuit of Industry 5.0 systems.

A Systems Framework and Approach for Analyzing Human Factors Interactions in Innovation and Industry 4.0 & 5.0

Neumann, Winkelhaus, Grosse & Glock (2021) 
21st Triennial Congress of the International Ergonomics Association

We apply “Systems Thinking” and Human Factors principles to develop a versatile approach to considering Human Factors in innovation projects like Industry 4.0 or Industry 5.0.

Industry 4.0 and the Human Factor – A Systems Framework and Analysis Methodology for Successful Development

Glock, Grosse, Elbert & Franzke (2017)  
International Journal of Production Economics

The fourth industrial revolution we currently witness changes the role of humans in operations systems. Although automation and assistance technologies are becoming more prevalent in production and logistics, there is consensus that humans will remain an essential part of operations systems. Nevertheless, human factors are still underrepresented in this research stream resulting in an important research and application gap. This article first exposes this gap by presenting the results of a focused content analysis of earlier research on Industry 4.0. To contribute to closing this gap, it then develops a conceptual framework that integrates several key concepts from the human factors engineering discipline that are important in the context of Industry 4.0 and that should thus be considered in future research in this area. The framework can be used in research and development to systematically consider human factors in Industry 4.0 designs and implementations. This enables the analysis of changing demands for humans in Industry 4.0 environments and contributes towards a successful digital transformation that avoid the pitfalls of innovation performed without attention to human factors. The paper concludes with highlighting future research directions on human factors in Industry 4.0 as well as managerial implications for successful applications in practice.